Client Services — Business Analyst

Essential Duties:

  • Execute the onboarding of data exchange and EDI clients
  • Interface with clients to understand their business needs, gathering required spec­i­fi­ca­tions, file layouts and test data and mapping data to and from standards
  • Manage projects from start to finish
  • Interface with in-house programming staff and contact client trading partners, managing imple­men­ta­tion from testing phase through production
  • Provide on-going support to clients
  • Field a steady volume of phone & written client inter­ac­tions related to a wide array of data interchange inquiries
  • Manage existing customer base, monitoring and responding to data errors
  • Perform other related duties as assigned by management

Compe­ten­cies:

Analytical Proficiency

Commu­ni­ca­tion Proficiency

Customer Service

Problem Solving

Teamwork

Technical Capacity

Supervisory Respon­si­bil­i­ties:

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work:

This is a full-time position. Hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. (flexible).

Travel: No travel is expected for this position.

Required Education and Experience:

  • Associate Degree from a two-year college or technical school or Bachelor’s Degree from a four-year college or university or equivalent combination of education and experience
  • Solid supply chain or trans­porta­tion & logistics industry knowledge
  • Fluency with EDI X12 standards, partic­u­larly retail & trucking/​motor related sets
  • 5 years of experience in a similar position

Preferred Education and Experience:

  • CRM software
  • ERP Systems
  • POS (Point of Sale) systems
  • Project Management, Imple­men­ta­tion and/​or On-boarding software tools
  • TMS (Trans­porta­tion Management Systems)
  • WMS (Warehouse Management Systems)

Other Duties:

Please note this job description is not designed to cover or contain a compre­hen­sive listing of activities, duties or respon­si­bil­i­ties that are required of the employee for this job. Duties, respon­si­bil­i­ties and activities may change at any time with or without notice.

Klein­schmidt is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qual­i­fi­ca­tions for the job in question. Federal and/​or state law prohibits discrim­i­na­tion on the basis of race, color, religion, sex, national origin, age, disability or any other protected status. Please advise us if any accom­mo­da­tions are required to assist you in the application process.

The above is intended to describe the general content of and require­ments for the performance of this job. It is not to be construed as an exhaustive statement of duties, respon­si­bil­i­ties or physical require­ments. Nothing in this job description restricts management’s right to assign or reassign duties and respon­si­bil­i­ties to this job at any time. Reasonable accom­mo­da­tions may be made to enable individuals with disabil­i­ties to perform the essential functions.