Disaster Recovery

Does Klein­schmidt have a disaster recovery plan in place?

Klein­schmidt’s network is powered by dual, fault-tolerant processing locations. In the unlikely event one of our sites incurs a disaster, you and your trading partners can switch immediately to the other operational site. Each data center is backed by an enterprise-grade UPS system and Caterpillar diesel generator. 

Does Klein­schmidt own its data centers or co-locate?

Unlike many other providers, Klein­schmidt owns, staffs and operates our own data centers. Protected by secure access protocols, our secure data center facilities are monitored 24/7/365 by the Klein­schmidt data center operations team. Our staff possesses nearly 100 combined years of experience with the ultra-reliable, fault tolerant Tandem and HP NonStop systems that power customer processing. 

Does Klein­schmidt have a remote disaster recovery site?

Yes. Our two operational sites are connected via two diverse fiber optic commu­ni­ca­tion links, providing redundancy in the event of a fault on one of the links. Each site is serviced by multiple ISPs to ensure connec­tivity in the case of fiber infra­struc­ture failure or outage. 

Has Klein­schmidt tested its disaster recovery preparedness?

Testing Klein­schmidt’s disaster recovery prepared­ness occurs daily. Both of our data center sites are operational production sites. If a disaster should occur at one site, data can continue to be exchanged at the other.

Will Klein­schmidt allow testing of its disaster recovery prepared­ness with me and my trading partners?

Klein­schmidt allows you and your trading partners to test disaster recovery processing at any time. You do not need to contact us prior to testing.

How do I test Klein­schmidt’s disaster recovery site?

Since both of our sites are operational, you and your trading partners can pass production data via either site, at anytime. We encourage our customers to do that so everyone knows what to do in the event they’re unable to communicate with one of the sites.

How long will it take Klein­schmidt to bring up their disaster recovery site after a disaster?

Both locations are always in production so there is no delay.

Is there a charge to use Klein­schmidt’s disaster recovery site?

There are no additional fees for using either or both our sites.